General Description:
This position is a wonderful opportunity to work and grow within a thriving
business, Intrigue Communications is not only a computer repair shop, but your one
stop shop for all technical needs. Continuously growing with established Internet, VoIP
and computer repair customers, Authorized T-Mobile Retailer, the job of our technicians
is to be able to efficiently and effectively help and support the community. We strive for
the best customer care in town when helping with network support, on and off site,
computer repair in the office and setup and maintenance over remote support. Our
installer position will be responsible for new internet installation, service calls and basic
phone support of our internet customers.
Required:
● High School Diploma or Equivalent
● Valid Washington State Drivers License
Preferred
● Knowledge of Computer Hardware and Software Installation
● Basic Knowledge of Computer Networking and Connectivity
● One or more years of experience in:
○ Customer Service
○ Networking
○ Sales
Skills, Knowledge, and/or Experience Required:
● Basic working knowledge of computer maintenance, software support,
ethernet cabling, mobile devices, printers and computer hardware installation
● Basic knowledge in Networking LAN/WIFI
● Excellent in listening and communication skills
● Experience with Email client and software tools
● Excellent troubleshooting skills
● Experience in IT related projects
● Responsible for Documenting All Hardware, Procedures and Customer Data
Responsibilities:
● Greeting All Customers in a Courteous, Respectful and Professional Manner
● Technical Support with Customers in Store and Via Phone
● Repairing Computers and Ensuring Servers are Functioning Properly
● Addressing and Effectively Assisting Within Customer Needs
● Ability to Follow Verbal and Written Instructions
● Removing Viruses or Spyware
● Ability To Replace Hardware & Install Clean Operating System
● Telecommunications & Network Setup and Repair
● Ability to Handle Frequent Interruptions and Distractions
● Maintain and Manage Appropriate Hardware Inventory
Professional Growth:
● Meet or Exceed Performance Expectations In The Following Areas:
○ Competence
○ Quality & Quantity of Work Attitude
○ Cooperation with Supervisor / Peers
○ Demonstrates & Supports Agency Values
○ Submits Records, Reports and Assignments Promptly and Efficiently
○ Maintains Dress and Appearances Appropriate to a Professional Office
Setting
○ A New Employee is Subject to a 90-day Probationary Period and Must be
Evaluated prior to its end. If work is found to be unsatisfactory, the
employee is subject to termination
Physical Demands:
● Sitting for extended period of time may be required
● Adequate manual and finger dexterity, hearing, speech, and vision are necessary
to perform essential functions of this position
● The ability to stand, walk and carry items routinely
● Ascending or descending; ladders, stairs or ramps
● The ability to life up to 50 lbs occasionally, and / or 25 lbs frequently